Acceptance of Terms
Welcome to Duty Dog! By accessing or using our services, you (“Client”) acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this agreement. These Terms of Service govern your relationship with Duty Dog and apply to all pet waste removal and related services provided by our team, unless otherwise stated in a separate written agreement.
We encourage you to review these terms carefully. Your continued use of our services constitutes acceptance of this agreement. If you do not agree to comply with these Terms of Service, please refrain from scheduling or using our services.
These terms are subject to the laws of the State of Texas and are designed to support the year-round nature of our operations in this region. Duty Dog reserves the right to update or modify these terms at any time. Any material changes will be posted on our website or communicated via email and will take effect immediately upon posting. It is your responsibility to review these terms periodically to stay informed of any updates.
If any provision of these Terms of Service, or its application to any person or circumstance, is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Billing & Payment Terms
All services are billed monthly, and payment is due on the 1st of each month. If payment is not received within 5 days of the scheduled service date, service will be paused until payment is received. If the scheduled service date falls within this 5-day window (i.e., after the 1st), service will be paused immediately until payment is secured.
Services that begin after the 1st of the month will be prorated for the first month of service. Clients are required to keep a valid credit or debit card on file.
By using our services, you authorize us to charge the card on file for recurring payments, initial cleanup fees, or rescheduled visits as outlined in these Terms.
If the payment method becomes invalid or is declined, service will be paused until payment is secured. Failure to update payment information may result in removal from the service schedule.
Subscription Changes & Cancellations
Duty Dog is a prepaid subscription service. While we don’t offer refunds once a payment has been processed period, we’re happy to complete any remaining visits in your current subscription and ensure your plan doesn’t renew going forward.
We understand that plans can change, so if you’re thinking about canceling, just send us a text or email at least 5 days before the 1st of the month. That gives us time to update your schedule and billing on our end. We’ll make sure the process is simple and hassle-free.
Text is the quickest and most reliable way to reach us — you can contact the Duty Dog office anytime at 689-388-9364. You may also email us at support@689dutydog.com
*Important NOTICE* Regarding The Special Promo:
Sign Up For Reoccurring Weekly Service and Get A FREE Initial Clean + Your First Scoop FREE Off The First FULL Month’s Service. — A MINIMUM of 3-month commitment is required for the Limited Time Only Holiday Special. Early cancellation will result in the initial clean and first scoop being charged at the regular rate.
Service Expectations
Yard Access & Service Conditions
Clients must secure dogs out of the yard before our arrival to ensure the safety and well-being of your pets and our team.
This also provides peace of mind to clients and technicians by preventing potential escape and ensuring thorough service without distractions or concerns.
For the safety of our team and to ensure uninterrupted service, Duty Dog technicians must have unobstructed access to your yard. Technicians are not permitted, nor required, to enter a client’s home under any circumstances—there are no exceptions to this policy.
If our technician is unable to access your yard due to a locked, broken, frozen, or otherwise restricted gate; if the yard is deemed non-serviceable due to high grass, excessive clutter, or similar obstacles; or if access is denied for any reason (including the client being out of town), the visit will be documented. Service will be rescheduled, and refunds will not be issued. If any access issues are known in advance, please notify us via the client portal or by phone prior to your scheduled service date.
Duty Dog maintains appropriate liability coverage for the pet waste removal industry. However, we are not responsible for damage resulting from pre-existing yard conditions, improperly secured gates or pets, or inaccessible service areas.
Aggressive Animals Policy
For the safety of our team, Duty Dog does not service yards where aggressive animals are present. If a technician is unable to safely access the yard due to an aggressive pet, service will be postponed or canceled, and the client will be charged a trip fee up to the full cost of that visit.
In the event a technician is bitten or feels unsafe, they will immediately leave the premises. The yard will be left in its current condition and may be considered serviced for that day. Clients are responsible for all medical expenses resulting from an animal bite within a reasonable timeframe. Depending on the circumstances, Animal Control may be notified and further actions may be taken.
Duty Dog relies on each client’s assessment of their pet’s behavior. Clients are expected to maintain current vaccination records for their dog(s) and provide them upon request or in the event of a bite or incident. We reserve the right to decline service at any location where our team does not feel comfortable or safe.
Schedule Reinstatement
Clients removed from the schedule due to non-payment must pay in full before service resumes. – If more than 30 days have passed since the last service, a $55 initial cleanup fee will apply to resume service.
Holidays & Inclement Weather
No service will be provided on Memorial Day, Veterans Day, 4th of July, Thanksgiving Week (from Thanksgiving through the following Monday), and Christmas Week (from Christmas Eve through the day after New Year’s Day).
No refunds will be issued for missed holiday or weather-related service dates. We will perform double duty the following week and communicate any changes by text or email.
Changes to Service Preferences
Please submit any service changes (e.g., switching from weekly to bi-weekly) at least 30 days in advance, as billing is managed monthly.
Communication
Clients may contact Duty Dog via the client portal or by phone for any questions or changes.
Communication from Duty Dog will be via client portal, text or email.
Satisfaction Guarantee
At Duty Dog, your satisfaction is important to us. If you are not completely satisfied with your most recent service, please notify us within 24 hours of completion. We will make every reasonable effort to resolve the issue, which may include returning to your yard to re-perform the service or, if necessary, issuing a credit for that visit.
Requests received after the 24-hour window may not be eligible for a complimentary revisit or credit. All services are considered final after that time. While we strive to deliver consistent, high-quality results, our efforts to resolve concerns will remain within the guidelines outlined in these Terms of Service.
Pet Count Disclosure
Clients are responsible for informing Duty Dog of any changes in the number of dogs on the property, including temporary or visiting dogs. Accurate pet count is necessary to ensure proper service, maintain fair pricing, and prevent delays or scheduling issues. Failure to disclose additional dogs may result in adjusted charges or rescheduling of service.
Waste Disposal
All pet waste is securely double-bagged and placed in the client’s outdoor trash receptacle. If no trash receptacle is available and no other accessible bin has been designated by the client as an alternate location, the bagged waste will be left neatly near the gate or on the side of the house for the client to dispose of at their convenience. Duty Dog does not remove or transport pet waste off-site.
Additional Policies
Pet Photography & Social Media
From time to time, our team may take photos of your pet(s) during service visits for use in our social media posts. If you prefer that we do not share images of your pet(s), simply notify us by email at support@689dutydog.com
Thank you for choosing Duty Dog for your pet waste management needs. We appreciate your trust in our team to keep your yard clean and safe year-round.
