Privacy Snapshot: Who We Are And How We Handle Your Info
Our website address is: https://689dutydog.com.
At Duty Dog, your privacy is a top priority. We only collect the info we need to provide great service—like your name, contact details, and service preferences. We never sell your data, and we only share it with trusted partners who help us run things smoothly. You’re always in control: you can update your info, opt out of messages, or request deletion anytime. Keep reading for all the details.
Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to Duty Dog and 689dutydog.com and governs data collection and usage. For purposes of this Privacy Policy, unless otherwise noted, all references to “Duty Dog,” “we,” “us,” or “our” include Duty Dog and 689dutydog.com.
The Duty Dog website is used to provide information about our services, allow prospective customers to request quotes and communicate with us, allow customers to initiate or manage services, and support our marketing and promotional activities. By using our website or services, you acknowledge the data practices described in this Privacy Policy.
Collection of Your Personal Information
In order to provide the products and services you request, Duty Dog may collect personally identifiable information such as your first and last name, mailing or physical address, email address, telephone number, and information relating to the services you request.
Because Duty Dog provides pet waste removal services at customers’ properties, we may also collect information necessary to safely and effectively perform those services, including information about your property, gate locations or access instructions, areas to be serviced, and information about your pets such as their names and other service-related details.
If you purchase products or services from Duty Dog, payment and billing information may be collected and processed through our payment-processing and customer-management service providers. Such information is used to complete transactions and manage your account.
Duty Dog may also collect non-personally identifiable or demographic information, such as general location information, website usage information, device information, and other information used to understand our customers and improve our services.
We generally collect personal information when you voluntarily provide it to us. You may be required to provide certain information when you request a quote, establish an account, purchase services, communicate with us, participate in a promotion, request customer support, or otherwise interact with Duty Dog.
We may also gather additional personal or non-personal information in the future when reasonably necessary to operate our business, provide requested services, improve our services, comply with legal obligations, or communicate with customers and prospective customers.
Use of Your Personal Information
Duty Dog collects and uses personal information to operate our business and provide the services you request. This may include preparing quotes, establishing and administering customer accounts, scheduling and performing services, processing payments, communicating service information, providing customer support, responding to questions and inquiries, sending account or service notifications, and improving our website and services.
Duty Dog may also use information to communicate information about Duty Dog products, services, promotions, or offers where permitted by law and, when required, after obtaining appropriate consent.
Sharing Information with Third Parties
Duty Dog does not sell, rent, or lease its customer lists or personal information to third parties.
Duty Dog may share personal information with trusted service providers when reasonably necessary to operate our business and provide services requested by customers. These providers may assist Duty Dog with functions such as customer and account management, payment processing, communications, website hosting, analytics, advertising, email delivery, SMS/MMS delivery, customer support, and other operational services.
These service providers may use information only as reasonably necessary to perform services on behalf of Duty Dog and are expected to maintain appropriate confidentiality and security protections.
Duty Dog may use advertising and analytics platforms such as Google and Meta/Facebook to measure advertising effectiveness, understand website activity, reach prospective customers, and improve our marketing. Information used for these purposes will be handled in accordance with applicable law and the privacy practices of the applicable service providers.
Mobile phone numbers, SMS/MMS opt-in information, and SMS/MMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to communications and technology service providers solely as necessary to deliver messages or otherwise provide services on behalf of Duty Dog.
Duty Dog may disclose personal information without notice if required to do so by law or when we have a good-faith belief that disclosure is necessary to comply with legal process; protect or defend the rights or property of Duty Dog; prevent fraud, abuse, or unlawful activity; or protect the personal safety of Duty Dog customers, employees, service providers, or members of the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with personal information disclosed to third parties for a legitimate business purpose, you may have rights under applicable privacy and data-protection laws to request information regarding the categories of personal information disclosed and the purposes for which it was disclosed.
Where applicable, you may also have the right to request that certain personal information not be disclosed or used for certain purposes.
Duty Dog does not sell personal information.
Mobile phone numbers and SMS/MMS opt-in and consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
To submit a privacy request, contact Duty Dog at service@689dutydog.com.
California Privacy Rights
Residents of California may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), and other applicable California privacy laws.
Depending upon the applicability of those laws, these rights may include the right to request information about personal information collected, used, disclosed, or shared; request correction or deletion of certain personal information; and exercise other rights provided under applicable law.
Duty Dog will not discriminate against an individual for exercising privacy rights provided by applicable law.
Requests may be submitted by contacting service@689dutydog.com.
Tracking User Behavior
Duty Dog may track how visitors interact with 689dutydog.com, including pages visited and actions taken, to understand which information and services are most useful to visitors and customers.
This information may be used to improve our website, evaluate marketing effectiveness, understand customer interests, and provide more relevant content and advertising.
Automatically Collected Information
Information about your computer, mobile device, browser, and use of the Duty Dog website may be collected automatically.
This information may include your IP address, browser type, device information, domain names, access times, pages visited, referring website addresses, and similar technical information.
This information may be used to operate and maintain our website, improve the quality and security of our services, measure advertising and website performance, and generate general statistics regarding use of 689dutydog.com.
Use of Cookies and Analytics
The Duty Dog website may use cookies and similar technologies to improve your online experience, understand website activity, remember certain preferences, measure advertising performance, and provide website functionality.
A cookie is a small data file stored by your browser or device. Cookies cannot themselves run programs or deliver viruses to your computer.
Duty Dog may use third-party analytics and advertising services, including Google Analytics and advertising platforms, which may use cookies or similar technologies to collect information regarding website activity.
Most web browsers automatically accept cookies, but you may be able to modify your browser settings to decline or restrict cookies. If you choose to decline certain cookies, some website features may not function as intended.
Links to Other Websites
The Duty Dog website may contain links to websites or services operated by other organizations.
Duty Dog is not responsible for the content, security, or privacy practices of websites or services we do not control. We encourage users to review the privacy policies of third-party websites or services that collect personal information.
Security of Your Personal Information
Duty Dog takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, use, alteration, or disclosure.
Information transmitted through secure websites may be protected through encryption technologies such as Secure Sockets Layer (“SSL”) or Transport Layer Security (“TLS”).
Payment and other information may also be handled through third-party service providers that maintain their own security measures.
No method of transmitting or storing information through the Internet, wireless networks, or electronic systems can be guaranteed to be 100% secure. Accordingly, while Duty Dog takes reasonable steps to safeguard personal information, absolute security cannot be guaranteed.
Right to Access, Correct, or Delete Personal Information
Subject to applicable law and certain exceptions, you may request access to, correction of, or deletion of personal information maintained by Duty Dog.
Upon receiving a verifiable request, Duty Dog will respond as required by applicable law.
We may be unable to delete certain information when retaining it is reasonably necessary to complete a transaction; provide a requested service; maintain an ongoing customer relationship; comply with accounting, tax, recordkeeping, contractual, or other legal obligations; detect or prevent fraud, security incidents, or illegal activity; resolve disputes; enforce agreements; protect legal rights; or otherwise use information internally in a lawful manner consistent with the purpose for which it was provided.
To make a request concerning your personal information, contact service@689dutydog.com.
Children Under Thirteen
Duty Dog does not knowingly collect personally identifiable information from children under the age of thirteen.
Our services are intended for adults capable of entering into service agreements. If we learn that personal information from a child under thirteen has been collected without appropriate authorization, we will take reasonable steps to delete it.
Email Communications
Duty Dog may contact customers and prospective customers by email for purposes including responding to inquiries, providing quotes, sending service and account information, confirmations, scheduling information, customer-support communications, surveys, review requests, announcements, and, where permitted, promotional offers or marketing communications.
We or our email service providers may collect information concerning whether an email was delivered, opened, or interacted with in order to operate and improve our communications.
Recipients may opt out of marketing or promotional email communications by using the unsubscribe method provided in the email or by contacting Duty Dog at service@689dutydog.com.
Opting out of promotional email does not necessarily prevent Duty Dog from sending transactional, account, customer-support, or service-related communications necessary to provide services requested by the customer.
SMS/MMS Text Communications
Duty Dog may communicate with customers and prospective customers by SMS or MMS text message using Duty Dog business telephone numbers, including 903-625-7667 and 689-388-9364.
Depending upon your relationship and interactions with Duty Dog, text messages may include responses to inquiries and quote requests, customer-support communications, new-customer welcome or onboarding communications, scheduling and appointment information, on-the-way notifications, service-completion notifications, account information, service updates, review requests, and other communications relating to services you have requested or receive from Duty Dog.
Duty Dog may also send marketing or promotional SMS/MMS messages to recipients who have provided the consent required for those communications.
Consent to receive marketing or promotional SMS/MMS messages is voluntary and is not a condition of purchasing or receiving products or services from Duty Dog. Where consent for marketing text messages is requested electronically, Duty Dog will provide an affirmative means for the individual to opt in.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS/MMS communications at any time by replying STOP to a Duty Dog text message. After submitting an opt-out request, you may receive a final message confirming that your request has been processed.
For assistance with Duty Dog text messaging, reply HELP, email service@689dutydog.com, or contact Duty Dog at 903-625-7667 or 689-388-9364.
Duty Dog honors valid SMS/MMS opt-out requests and will not send further messages covered by the opt-out unless permitted by applicable law or unless you subsequently provide appropriate consent to receive messages again.
Mobile phone numbers, SMS/MMS opt-in information, and SMS/MMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Duty Dog may provide such information to communications and technology service providers solely as necessary to facilitate communications or provide services on behalf of Duty Dog.
External Data Storage and Service Providers
Duty Dog may store or process information using servers, software platforms, customer-management systems, payment processors, communications providers, website hosts, analytics providers, and other technology vendors with whom Duty Dog contracts to operate its business.
These service providers may process information only as reasonably necessary to perform services on behalf of Duty Dog and subject to applicable privacy and security requirements.
Changes to This Privacy Policy
Duty Dog reserves the right to update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.
When material changes are made, Duty Dog may provide notice through the website, email, customer communications, or other appropriate means. The “Last Updated” date below will identify the most recent revision of this Privacy Policy.
Continued use of the Duty Dog website or services following an update constitutes acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.
Contact Information
Duty Dog welcomes questions, comments, and privacy requests concerning this Privacy Policy.
Duty Dog
691 County Road 3222
Jacksonville, Texas 75766
Email: service@689dutydog.com
Telephone: 903-625-7667
Additional Business Telephone: 689-388-9364
Effective Date: May 9, 2025
Last Updated: August 11, 2026